🚚 SHIPPING, DELIVERY & PRODUCT DISCLAIMER (UK)

NaturalLivingUK is operated by Vishnu International. This policy outlines delivery timelines, responsibilities, and important product-related disclaimers.

---

Delivery Coverage

We deliver across the United Kingdom.

For remote or special locations, delivery feasibility and charges will be confirmed before dispatch.

---

Delivery Timeframe

• Standard delivery time: 2–4 weeks
• Large / made-to-order furniture: 4–8 weeks

While we aim to deliver within the estimated timeframe, delays may occur due to:

• Logistics constraints
• Weather conditions
• Customs or transportation delays
• High demand or production timelines

⚠️ Delivery timelines are estimates only and not guaranteed.

---

Order Tracking & Communication

• We provide regular updates via email or phone
• In case of delays, our team will proactively inform you

If you do not receive updates within 15 days, please contact:
📧 customersupport@naturalliving.co.in

---

Delivery Responsibility

• Deliveries are handled via third-party logistics partners
• Customers must ensure:
  • Correct delivery address
  • Availability at time of delivery
  • Access for large furniture (stairs, lifts, entry size, etc.)

⚠️ Failed delivery due to customer issues may result in additional charges.

---

Inspection at Time of Delivery (VERY IMPORTANT)

Customers must inspect the product at the time of delivery:

• Check for visible damage (cracks, dents, breakage)
• Verify product matches the order
• Ensure all parts & fittings are present

If there is any issue:

• Report immediately (within 24 hours)
• Share photos/videos
• Keep original packaging

⚠️ Claims raised after 24 hours may not be accepted.

---

Installation & Assembly

• Some furniture requires installation/assembly
• Ensure:
  • Product is assembled in your presence
  • All fittings are checked properly

For wall-mounted items:

• Customer must confirm placement location
• Necessary permissions for drilling must be arranged

---

Natural Material Disclaimer (IMPORTANT)

Our furniture is made from natural wood and materials, which may have:

• Variations in grain patterns
• Minor color/shade differences
• Small knots or textures
• Natural expansion or contraction due to weather

⚠️ These are natural characteristics, not defects and will not be accepted as complaints.

---

Wood Behaviour Disclaimer

• Solid wood may expand/contract due to temperature/humidity
• Drawers/doors may slightly tighten or loosen over time

This is normal behavior and can be adjusted with minor servicing.

---

Surface Finish Disclaimer

• Minor polish variation, texture differences, or finish marks are normal
• Dust or dullness after delivery can be corrected easily

These are not considered manufacturing defects.

---

After Delivery Responsibility

Once the product is:

• Delivered
• Inspected
• Accepted
• Installed

We will only be responsible for:

✔ Manufacturing defects
✔ Structural issues under normal use

❌ We are NOT responsible for:

• Damage after delivery
• Improper handling or shifting
• Misuse or external impact
• Environmental effects (moisture, heat, etc.)

---

Courier & Packaging Disclaimer

If outer packaging is:

• Damaged
• Opened
• Tampered

You must:

• Refuse delivery OR
• Accept with written remark on delivery proof

⚠️ Failure to do so may void claims.

---

Customer Responsibility

Customer agrees to:

• Provide accurate delivery details
• Ensure site readiness for installation
• Inspect product at delivery
• Report issues within 24 hours

---

Limitation of Liability

NaturalLivingUK / Vishnu International shall not be liable for:

• Delays beyond control
• Indirect or incidental damages
• Natural variations in materials
• Customer negligence or misuse

---

Contact Information

Vishnu International

G-152/153, Old Special Economic Zone
Boranada, Jodhpur, Rajasthan – 342004
India

📧 customersupport@naturalliving.co.in
📞 +91 2931 281309 / +91 98293 45456

---

Policy Updates

We reserve the right to update this policy at any time without prior notice.

---

✅ This version is:

• Much stronger legally
• Protects you from common customer complaints
• Covers wood/furniture-specific issues
• UK-ready language

---

If you want next, I can make:
✅ Terms & Conditions (full legal protection page)
✅ Warranty Policy (very important for furniture)
✅ Product disclaimers for beds (to reduce returns)

Here is your UPDATED version with correct delivery timelines — clean and ready to replace directly:

---

Delivery Timeframe

• Standard delivery time: up to 8 weeks
• Large / made-to-order furniture: up to 15 weeks

All delivery timelines are estimated and may vary depending on product type, customization, and location.

While we strive to deliver within the mentioned timeframe, delays may occur due to:

• Production schedules for handcrafted furniture
• Logistics and transportation constraints
• Weather conditions or unforeseen circumstances

⚠️ Delivery timelines are not guaranteed and should not be treated as fixed deadlines.

---

If you want, I can also update the full policy again with this change included everywhere 👍